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Terms & Conditions

Effective Date: June 2025

Shipping Policy

At Zeroed Solutions, we strive to process and ship all orders quickly and reliably, while maintaining compliance with all federal and state regulations.

1. Accessory Shipping

Orders for in-stock accessories—including optics, pistol parts, rifle parts, and complete uppers—will be processed and shipped within 24 hours of purchase (excluding weekends and holidays).

2. Firearm Transfers (FFL Items)

For firearms requiring FFL transfer:

  • Most products are not stocked locally and kept with our distributor. Once a valid FFL is obtained, shipping will occur within 3-5 days. 

  • Please ensure that your selected FFL sends their license to ffl@zeroedsolutions.store promptly to avoid delays.

3. Shipping Notifications

You will receive a shipping confirmation and tracking number via email as soon as your order has been dispatched.

Return and Refund Policy

At Zeroed Solutions, we are committed to customer satisfaction while maintaining compliance with all applicable laws regarding firearms and related items. Please review our return and refund policy below before making a purchase.

1. Non-Refundable Items

Due to federal regulations and safety concerns, no refunds or returns will be accepted for the following:

  • Ammunition

  • Firearms

  • NFA-related items (including but not limited to suppressors, short-barreled rifles, etc.)

All sales of these items are final.

2. Firearm Accessories

Firearm accessories (e.g., grips, optics, rails, magazines, etc.) may be returned under the following conditions:

  • Items must be returned within 30 days of the delivery date.

  • Items must be unopened and in original packaging for a full refund.

  • If the item has been opened but remains unused, a 25% restocking fee will be deducted from the refund unless otherwise noted.

  • Items showing signs of use or installation will not be eligible for return, and will be sent back to the customer at their expense.

3. Refund Processing

  • Refunds will be processed within 5 business days of receiving the returned item.

  • Refunds are contingent on the item being received in unused, resalable condition.

  • Refunds will be issued to the original payment method.

4. Return Instructions

To initiate a return, please contact us at info@zeroedsolutions.store to receive an RMA (Return Merchandise Authorization) number and return shipping instructions. Returns sent without prior authorization may be refused.

Privacy Policy

Zeroed Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how information is collected, used, and shared when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information:

  • Personal information (name, email address, phone number, billing/shipping address)

  • Payment information (processed securely by third-party payment processors; we do not store card data)

  • Government-issued identification information when required for firearm or NFA compliance

  • Device and usage information (IP address, browser type, pages visited)

2. How We Use Your Information

We use your information to:

  • Process orders and payments

  • Comply with federal, state, and local firearm laws and ATF regulations

  • Communicate order updates and customer service information

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

3. Sharing of Information

We may share information with:

  • Payment processors (e.g., Authorize.net)

  • Shipping carriers

  • Federal, state, or local regulatory authorities as required by law

  • Service providers assisting with website or business operations

We do not sell or rent your personal information.

4. Data Security

We take reasonable measures to protect your information, including secure payment gateways and restricted access to sensitive data.

5. Your Rights

You may request access to or deletion of your personal information, subject to legal and regulatory retention requirements.

6. Contact

For privacy questions, contact:
Zeroed Solutions
Email: info@zeroedsolutions.store

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